- Handling baggage: This involves loading and unloading baggage from the aircraft, ensuring it is properly secured and tagged for the correct destination.
- Assisting with passenger check-in: Ground staff help passengers with the check-in process, ensuring they have the correct documentation and assisting with any queries.
- Guiding aircraft on the tarmac: Ground staff are responsible for guiding aircraft on the tarmac to ensure they are parked in the right location and can safely taxi to and from the runway.
- Ensuring aircraft are stocked: This includes replenishing items like pillows, blankets, and refreshments on the aircraft to ensure a comfortable flight for passengers.
- Providing customer service: Ground staff assist passengers with any inquiries or issues they may have before or after their flight, ensuring a positive customer experience.
- Maintaining cleanliness: Ground staff are responsible for maintaining cleanliness in the terminal and on the aircraft, ensuring a safe and hygienic environment for passengers.
Skills and Expectations:
- Strong communication skills to interact with passengers and colleagues effectively.
- Ability to work well under pressure and handle stressful situations calmly.
- Attention to detail to ensure accuracy in handling baggage and completing paperwork.
- Physical fitness to handle heavy baggage and work on the tarmac in varying weather conditions.
- Excellent customer service skills to provide a positive experience for passengers.