- handling baggage: this involves loading and unloading baggage from the aircraft, ensuring it is properly secured and tagged for the correct destination.
- assisting with passenger check-in: ground staff help passengers with the check-in process, ensuring they have the correct documentation and assisting with any queries.
- guiding aircraft on the tarmac: ground staff are responsible for guiding aircraft on the tarmac to ensure they are parked in the right location and can safely taxi to and from the runway.
- ensuring aircraft are stocked: this includes replenishing items like pillows, blankets, and refreshments on the aircraft to ensure a comfortable flight for passengers.
- providing customer service: ground staff assist passengers with any inquiries or issues they may have before or after their flight, ensuring a positive customer experience.
- maintaining cleanliness: ground staff are responsible for maintaining cleanliness in the terminal and on the aircraft, ensuring a safe and hygienic environment for passengers.
skills and expectations:
- strong communication skills to interact with passengers and colleagues effectively.
- ability to work well under pressure and handle stressful situations calmly.
- attention to detail to ensure accuracy in handling baggage and completing paperwork.
- physical fitness to handle heavy baggage and work on the tarmac in varying weather conditions.
- excellent customer service skills to provide a positive experience for passengers.
Experience
0 - 5 Years
No. of Openings
951
Education
12th Pass, 10th Pass, I.T.I., B.A, B.Arch, B.C.A, B.Com, B.Sc, Post Graduate Diploma, M.A
Role
Ground Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office