- Assist passengers with check-in and boarding procedures: As a member of the ground staff, you will be responsible for helping passengers check-in for their flights and assisting them with boarding procedures to ensure a smooth departure process.
- Handle luggage and cargo: You will be required to handle passengers' luggage and cargo, ensuring that they are safely loaded and unloaded from the aircraft.
- Provide excellent customer service: As a representative of the airline, you will need to provide exceptional customer service to passengers, addressing any inquiries or concerns they may have during their travel experience.
- Ensure the safety and security of passengers: You will be expected to follow all safety and security protocols to ensure the well-being of passengers and staff at all times.
- Maintain cleanliness and orderliness of the airport: Keeping the airport premises clean and organized is also part of the ground staff's duties to provide a pleasant environment for passengers.
Required Skills and Expectations:
- Excellent communication skills to interact with passengers and colleagues effectively.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Physical fitness and stamina to lift heavy luggage and work long hours on your feet.
- Attention to detail to ensure accuracy in luggage handling and passenger assistance.
- Willingness to work irregular hours, including nights, weekends, and holidays as per the flight schedule.