Key Responsibilities:
1. Assist passengers during check-in and boarding process: You will be responsible for helping passengers with their luggage, guiding them through the check-in process, and ensuring they board the correct flight.
2. Handle customer inquiries and provide assistance: You will need to respond to passenger queries, provide information on flight schedules, and assist with any issues they may encounter.
3. Ensure the safety and security of passengers: Your primary responsibility is to ensure the safety and security of passengers while they are on the ground, following all necessary protocols and procedures.
4. Collaborate with other ground staff and airline crew: You will need to work closely with other ground staff members, as well as airline crew, to ensure smooth operations and efficient service for passengers.
Required Skills and Expectations:
1. Strong communication skills: You should be able to effectively communicate with passengers, colleagues, and airline crew members.
2. Customer service orientation: A customer-focused approach is crucial in this role, as you will be interacting with passengers on a daily basis.
3. Attention to detail: It is important to pay close attention to detail to ensure the safety and security of passengers, as well as to provide accurate information.
4. Ability to work in a fast-paced environment: Ground staff roles can be demanding and require the ability to work efficiently under pressure.