Job Description

Position: Airport Ground Staff

Role Purpose

The Airport Ground Staff role focuses on ensuring smooth passenger movement and efficient coordination of ground operations at the airport. The position requires strong customer interaction skills, operational awareness, and strict adherence to aviation safety and service standards.

Mandatory Qualifications

Airport / Aviation / Ground Staff Diploma REQUIRED

10+2 qualification from a recognized board

Ability to communicate clearly in English and Hindi

Working knowledge of basic computer applications

Core Duties

Manage passenger check-in, seat allocation, and boarding gate activities

Confirm travel documentation including tickets, passports, and visas

Assist passengers during flight delays, cancellations, or schedule changes

Coordinate with ramp, baggage, and security teams for smooth operations

Provide support to passengers with special assistance requirements

Follow airport SOPs, safety procedures, and service quality guidelines

Desired Attributes

Strong customer-handling and interpersonal skills

Calm and composed approach in busy airport environments

Willingness to work in rotational and shift-based schedules

Well-groomed, professional presentation

Workplace Details

Location: Airport terminals (Domestic & International)

Schedule: Shift-based operations
  • Experience

    0 - 6 Years

  • No. of Openings

    200

  • Education

    12th Pass

  • Role

    Ground Staff

  • Industry Type

    Aviation / Airline / Aerospace

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Bhartiya Airways

In 2019, Bhartiya Airways began its journey. Since then, we have become a leading platform for travel and flight bookings, with a commitment to making travel affordable for everyone, including the lower middle class. We offer dream destinations at affordable prices, with many discounts and offers that ensure our customers get the best deals. Our holiday packages cover every corner of India, from Leh to Kanyakumari, and even internationally. We have a team of expert travel guides in every major destination, ensuring that our customers have a comfortable and hassle-free travel experience. Our user-centric approach means that we leave no room for complaint in the minds of our dear customers, who often choose us for their future travel plans. But we're not stopping there. Our future goal is to launch our airlines by 2025, a dream that every member of the Bhartiya Airways family is working tirelessly to achieve. We believe that with our dedication to affordability, customer satisfaction, and high standards of service, we can revolutionize the airline industry and become a leading player in the years to come. So stay tuned on the journey of Bhartiya Airways as we continue to innovate and grow, always striving to exceed the expectations of our customers and deliver unforgettable travel experiences.
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