Job Description

Job Title: Airport Ground Staff

Job Summary

Airport Ground Staff are responsible for delivering high-quality passenger services and supporting airport ground operations to ensure safe, smooth, and timely flight handling. The role requires professional communication, customer service excellence, and adherence to airport safety standards.

Eligibility Criteria (Mandatory)

Airport / Aviation / Ground Staff Diploma MANDATORY

Minimum 10+2 pass (any stream) from a recognized board

Proficiency in English and Hindi

Basic computer knowledge

Customer serviceoriented attitude

Key Responsibilities

Assist passengers during check-in, boarding, and arrival procedures

Verify tickets, passports, visas, and other travel documents

Provide accurate flight information and resolve passenger queries

Coordinate with baggage handling and security teams

Assist elderly passengers, unaccompanied minors, and passengers with special needs

Handle customer complaints professionally and efficiently

Ensure compliance with airport safety, security, and service regulations

Maintain professional grooming and behavior at all times

Skills & Competencies

Excellent communication and interpersonal skills

Ability to work under pressure in a fast-paced environment

Team-oriented mindset

Professional appearance and positive attitude

Work Conditions

Airport-based role (Domestic / International terminals)

Rotational shifts including nights, weekends, and holidays

Career Growth Opportunities

Senior Ground Staff

Customer Service Supervisor

Airport Operations Executive

Duty Manager

Important Note

Completion of a recognized Airport/Aviation Diploma is mandatory.

Final selection is subject to interview performance, medical fitness, and airline/airport norms.
  • Experience

    0 - 6 Years

  • No. of Openings

    200

  • Education

    12th Pass

  • Role

    Ground Staff

  • Industry Type

    Aviation / Airline / Aerospace

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Bhartiya Airways

In 2019, Bhartiya Airways began its journey. Since then, we have become a leading platform for travel and flight bookings, with a commitment to making travel affordable for everyone, including the lower middle class. We offer dream destinations at affordable prices, with many discounts and offers that ensure our customers get the best deals. Our holiday packages cover every corner of India, from Leh to Kanyakumari, and even internationally. We have a team of expert travel guides in every major destination, ensuring that our customers have a comfortable and hassle-free travel experience. Our user-centric approach means that we leave no room for complaint in the minds of our dear customers, who often choose us for their future travel plans. But we're not stopping there. Our future goal is to launch our airlines by 2025, a dream that every member of the Bhartiya Airways family is working tirelessly to achieve. We believe that with our dedication to affordability, customer satisfaction, and high standards of service, we can revolutionize the airline industry and become a leading player in the years to come. So stay tuned on the journey of Bhartiya Airways as we continue to innovate and grow, always striving to exceed the expectations of our customers and deliver unforgettable travel experiences.
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