- Ensure the safety and security of passengers, crew, and aircraft on the ground: This involves conducting pre-flight safety checks, assisting with aircraft pushback, and coordinating with air traffic control.
- Provide excellent customer service to passengers: Greet passengers, assist with check-in and boarding processes, handle baggage, and offer assistance to passengers with special needs.
- Maintain cleanliness and organization in the airport terminal: This includes monitoring and cleaning common areas, restocking supplies, and assisting with crowd control during peak travel times.
- Handle administrative tasks: Assist with ticketing, reservations, and other customer service duties as needed.
- Adhere to airport and airline regulations: Follow protocols for handling dangerous goods, emergency situations, and security procedures as specified by the airline and airport authorities.
Required Skills and Expectations:
- Excellent communication and interpersonal skills to interact with passengers and team members effectively.
- Ability to work in a fast-paced and dynamic environment, with a focus on attention to detail and multitasking.
- Physical fitness and stamina to handle luggage and stand for long periods.
- Willingness to work flexible hours, including weekends, holidays, and shift work.
- Ability to adapt to changing situations and remain calm under pressure.