Key responsibilities:
1. Data Entry: Accurately enter passenger information, flight details, and payment information into the airline booking system.
2. Passport Checking: Verify the authenticity of passengers' passports and ensure they meet all travel requirements.
3. Ticket Checking Staff: Validate tickets, boarding passes, and other travel documents to ensure smooth boarding process for passengers.
4. Customer Management: Assist passengers with booking flights, changing reservations, and resolving any issues or complaints they may have.
5. Air Ticketing: Sell airline tickets, provide information on flight schedules, fares, and promotions to customers.
6. Airport Ground Staff: Coordinate with airport authorities, ground crew, and airline staff to ensure efficient and safe operations.
7. Air Hostess: Assist passengers during the flight, ensure their safety and comfort, and provide excellent customer service.
8. Human Resource: Collaborate with HR department to recruit, train, and manage airline staff effectively.
Required skills and expectations:
1. Excellent communication skills to interact with passengers and airline personnel professionally.
2. Strong attention to detail to ensure accurate data entry and passport verification.
3. Ability to work efficiently under pressure and handle multiple tasks simultaneously.
4. Knowledge of airline industry practices, ticketing systems, and flight regulations.
5. Basic computer skills for using booking software, email communication, and data entry.
6. Customer-oriented mindset to provide exceptional service and address passenger needs effectively.