key responsibilities:
1. data entry: ensuring accurate and timely data entry of passenger information, flight details, and ticketing information into the system.
2. computer operator: utilizing computer software and systems to process ticket bookings, manage reservations, and generate passenger itineraries.
3. human resource management: handling passenger inquiries, assisting with ticket cancellations or changes, and providing exceptional customer service.
4. passport checking: verifying passengers' identification documents, visa requirements, and compliance with international travel regulations.
5. ticket checking staff: inspecting and validating passengers' e-tickets, boarding passes, and luggage tags before boarding.
6. customer care: addressing customer inquiries, resolving complaints, and ensuring high levels of customer satisfaction.
7. air hostess: assisting passengers with boarding, seating arrangements, in-flight services, and ensuring a comfortable travel experience.
8. ground staff: collaborating with ground operations teams, security personnel, and airline crews to facilitate smooth passenger handling and flight operations.
9. hard working: demonstrating a strong work ethic, attention to detail, and ability to multitask in a fast-paced airport environment.
10. ticketing executive: performing ticket sales, booking confirmations, issuing boarding passes, and coordinating passenger check-in procedures.
required skills and expectations:
- strong communication skills and proficiency in english.
- knowledge of ticketing procedures, airline regulations, and travel documentation.
- ability to work effectively under pressure, handle multiple tasks simultaneously, and remain organized.
- proficiency in computer operations, data entry, and reservation systems.
- customer-centric approach, patience, and problem-solving skills.
- willingness to work flexible hours, including weekends, holidays, and shift rotations.