key responsibilities:
1. air charter operation: responsible for managing and coordinating air charter flights for clients, ensuring smooth operations and excellent customer service.
2. air ticketing: issuing, changing, and canceling flight tickets for passengers, providing accurate information on fares, schedules, and policies.
3. aviation security: ensuring compliance with all security regulations and protocols to maintain a safe environment for passengers and staff.
4. cabin crew activities: coordinating with cabin crew members to ensure efficient in-flight service and passenger safety.
5. ground handling: assisting with luggage handling, aircraft marshaling, and other ground operations to ensure timely departures and arrivals.
6. airport cargo handling: supervising the handling and transportation of cargo to and from aircraft, ensuring proper documentation and safety procedures are followed.
7. customer service: providing exceptional customer service to passengers, assisting with inquiries, resolving issues, and ensuring a positive travel experience.
8. basic computer skills: proficiency in using computer systems for tasks such as ticketing, scheduling, and communication.
9. grooming: maintaining a professional appearance and adhering to grooming standards set by the company.
10. hard working: demonstrating a strong work ethic and willingness to go above and beyond to ensure the smooth operation of ground staff activities.
required skills and expectations:
- excellent communication and interpersonal skills.
- ability to work efficiently in a fast-paced environment.
- attention to detail and accuracy in handling tasks.
- flexibility to work in shifts and adapt to changing schedules.
- knowledge of aviation industry regulations and best practices.
- physically fit and able to lift heavy luggage when needed.
- positive attitude and willingness to work as part of a team.