We are seeking a dedicated Ground Staff Executive to join our team in Pune, India. This entry-level position is ideal for those who have recently completed their 12th grade and are eager to start their career in the aviation industry.
Key Responsibilities:
1. **Passenger Assistance:** You will greet passengers and provide them with necessary information regarding flight schedules, check-in procedures, and boarding processes, ensuring a smooth travel experience.
2. **Check-In Process:** Assist with the check-in procedures for passengers, including verifying travel documents, issuing boarding passes, and managing baggage check-in, all while maintaining timelines.
3. **Customer Service:** Address and resolve passenger queries and complaints courteously and efficiently, helping to enhance customer satisfaction and loyalty.
4. **Safety Compliance:** Ensure all safety protocols are followed during boarding and disembarkation, contributing to a secure environment for both passengers and staff.
5. **Team Collaboration:** Work closely with fellow staff members and other departments to ensure seamless operation and communication throughout the airport.
Required Skills and Expectations:
Candidates should possess strong communication skills and a friendly demeanor to interact effectively with passengers. Basic computer skills will be beneficial for managing check-in systems. You should be adaptable and able to work in a fast-paced environment, demonstrating attention to detail. Enthusiasm for learning and growing in the aviation field is essential.