Ground staff at an airport are responsible for ensuring smooth and efficient operations on the ground, supporting passengers and aircraft. Their duties include passenger check-in, baggage handling, aircraft preparation, and providing customer service. They play a vital role in ensuring a safe and comfortable travel experience for passengers and the efficient turnaround of aircraft.
Here's a more detailed breakdown of common ground staff responsibilities:
Passenger-related duties:
Check-in:
Assisting passengers with checking in for their flights, providing boarding passes, and addressing their inquiries.
Baggage handling:
Tagging and checking in baggage, ensuring its safe and timely delivery to the destination.
Passenger assistance:
Providing information and directions, helping passengers with special needs, and assisting with delayed or cancelled flights.
Boarding and deboarding:
Ensuring passengers board the aircraft safely and efficiently, and assisting with deboarding.
Aircraft-related duties:
Aircraft turnaround:
Preparing the aircraft for the next flight, including cleaning, restocking, and ensuring necessary supplies are available.
Ground handling:
Marshaling aircraft into position, operating ground support equipment like tugs and conveyor belts, and guiding aircraft during taxiing and parking.
Maintenance support:
Assisting with minor repairs and maintenance checks, ensuring aircraft safety.
Additional duties:
Security: Implementing security protocols and conducting security checks.
Customer service: Providing information, addressing inquiries, and assisting passengers with their needs.
Ticketing and reservations: Issuing tickets and handling flight reservations.
Communication: Maintaining communication with flight crews, air traffic control, and other ground staff.
Emergency response: Being prepared to respond to emergencies and participating in drills
Experience
0 - 1 Years
No. of Openings
24
Education
Higher Secondary, Secondary School
Role
Ground Staff Executive
Industry Type
Hotel / Restaurant / Hospitality
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Walk-in interview location
kolkata