We are looking for a motivated Ground Staff Executive to join our team in Kolkata. This entry-level position involves supporting daily operations at the airport and ensuring a smooth experience for passengers.
Key Responsibilities:
- **Customer Service:** Greet and assist passengers at various points, such as check-in, boarding, and baggage claim. You will address queries and resolve issues to enhance customer satisfaction.
- **Check-in Assistance:** Help passengers with the check-in process, ensuring that their travel documents are in order and guide them to their boarding gates efficiently.
- **Baggage Handling:** Manage baggage loading and unloading. You will ensure that luggage is handled with care and delivered to the correct location without any damage.
- **Safety and Security Compliance:** Follow safety guidelines and airport regulations to ensure the security of passengers and staff. You will conduct security checks as required.
- **Team Collaboration:** Work alongside various teams, including ticketing, maintenance, and security personnel, to ensure smooth operations.
Required Skills and Expectations:
The ideal candidate should be a 10th-pass individual with a passion for customer service and a willingness to learn. Good communication skills in both English and local languages are necessary to interact effectively with passengers and team members. Candidates should be able to work in a fast-paced environment, handle stressful situations calmly, and possess a team-oriented attitude. Flexibility in work hours, including weekends and holidays, is expected.