Ground handling staff are responsible for the smooth and efficient operation of aircraft on the ground, ensuring passenger comfort and safety. They handle a wide range of tasks, including passenger check-in, baggage handling, aircraft preparation, and customer service.
Passenger Check-in and Boarding:
Assisting passengers with check-in, providing boarding passes, and facilitating boarding and disembarkation.
Baggage Handling:
Managing baggage loading, unloading, and transfer, ensuring efficient and secure baggage handling.
Aircraft Preparation:
Ensuring the aircraft is ready for departure by checking stock levels, restocking refreshments, and ensuring the aircraft is clean.
Customer Service:
Providing excellent customer service to passengers, addressing their inquiries, and assisting with any special needs or requests.