Front Office Executive - Full Time

Key Responsibilities & Duties-

Guest Services (Check-in/Check-out): Welcome guests warmly upon arrival, register them, assign rooms, and provide room keys. Manage the check-out process, including reviewing billing, processing payments, and verifying room status.

Reservation Management: Handle bookings, cancellations, and modifications via phone, email, or online travel agencies (OTAs).

Communication & Concierge: Answer phone calls and emails efficiently. Provide information on hotel facilities, amenities, local attractions, and transport.

Issue Resolution: Handle guest complaints or special requests promptly and professionally to ensure a high level of satisfaction.

Administrative Tasks: Perform cashiering duties (posting charges, currency exchange), maintain guest records in the Property Management System (PMS), and prepare shift reports.

Coordination: Act as a liaison between guests and other departments, primarily housekeeping (for room status) and maintenance.

Security & Safety: Adhere to safety protocols, manage key control, and protect guest privacy

• Experience

  2 - 4 Years

• No. of Openings

  2

• Education

  Graduate (Certificate/Diploma/Others)

• Role

  Front Office Executive

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  CP-73, opposite Max Hospital, opposite Hahnemann Chauraha Road, Viraj Khand-4, Viraj Khand, Gomti Na