Hotel Lineage

Lucknow, Uttar Pradesh

Key Responsibilities & Duties-Guest Services (Check-in/Check-out): Welcome guests warmly upon arrival, register them, assign rooms, and provide room keys. Manage the check-out process, including reviewing billing, processing payments, and verifying room status.Reservation Management: Handle bookings, cancellations, and modifications via phone, email, or online travel agencies (OTAs).Communication & Concierge: Answer phone calls and emails efficiently. Provide information on hotel facilities, amenities, local attractions, and transport.Issue Resolution: Handle guest complaints or special requests promptly and professionally to ensure a high level of satisfaction.Administrative Tasks: Perform cashiering duties (posting charges, currency exchange), maintain guest records in the Property Management System (PMS), and prepare shift reports.Coordination: Act as a liaison between guests and other departments, primarily housekeeping (for room status) and maintenance.Security & Safety: Adhere to safety protocols, manage key control, and protect guest privacy