Front Desk Manager

Clumsy Bumsy

key responsibilities:

serve as the primary point of contact for all customer inquiries, concerns, and feedback across multiple platforms (calls, email, whatsapp, social media, etc.).

build and maintain strong, long-term relationships with customers by offering a personalized experience.

resolve customer complaints and ensure issues are addressed promptly and effectively.

actively engage with customers to build loyalty and encourage repeat purchases.

maintain detailed records of customer interactions and feedback to improve service quality.

collaborate with operations, logistics, production, and marketing teams to ensure seamless order fulfillment and post-purchase experiences.

identify opportunities to enhance customer satisfaction and share insights with the team.

contribute to building a customer community by encouraging testimonials and reviews.

key requirements:

excellent verbal and written communication skills.

a customer-first mindset with strong problem-solving skills.

ability to manage multiple tasks and handle pressure with a positive attitude.

tech-savvy with experience using crm tools, whatsapp business, or e-commerce platforms.

empathy, patience, and the ability to maintain a friendly tone in all customer interactions.

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  Bachelor of Hotel Management

• Role

  Front Desk Manager

• Industry Type

  Recruitment Consulting / Staffing Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office