Front Desk Manager

Key Responsibilities:

€¢ Serve as the primary point of contact for all customer inquiries, concerns, and feedback across multiple platforms (calls, email, WhatsApp, social media, etc.).

€¢ Build and maintain strong, long-term relationships with customers by offering a personalized experience.

€¢ Resolve customer complaints and ensure issues are addressed promptly and effectively.

€¢ Actively engage with customers to build loyalty and encourage repeat purchases.

€¢ Maintain detailed records of customer interactions and feedback to improve service quality.

€¢ Collaborate with operations, logistics, production, and marketing teams to ensure seamless order fulfillment and post-purchase experiences.

€¢ Identify opportunities to enhance customer satisfaction and share insights with the team.

€¢ Contribute to building a customer community by encouraging testimonials and reviews.

Key Requirements:

€¢ Excellent verbal and written communication skills.

€¢ A customer-first mindset with strong problem-solving skills.

€¢ Ability to manage multiple tasks and handle pressure with a positive attitude.

€¢ Tech-savvy with experience using CRM tools, WhatsApp Business, or e-commerce platforms.

€¢ Empathy, patience, and the ability to maintain a friendly tone in all customer interactions.

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  Graduate (BHM)

• Role

  Front Desk Manager

• Industry Type

  Recruitment Consulting / Staffing Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office