Front Desk Manager

  • icon job experience 1 - 2 Years
  • icon job opening 1 Openings
  • icon salary 3.0 - 4.5 Lac/Yr
  • icon job posting Posted 2 days ago
  • Online interview Online interview
  • icon job location Delhi NCR

Job Description

key responsibilities:

serve as the primary point of contact for all customer inquiries, concerns, and feedback across multiple platforms (calls, email, whatsapp, social media, etc.).

build and maintain strong, long-term relationships with customers by offering a personalized experience.

resolve customer complaints and ensure issues are addressed promptly and effectively.

actively engage with customers to build loyalty and encourage repeat purchases.

maintain detailed records of customer interactions and feedback to improve service quality.

collaborate with operations, logistics, production, and marketing teams to ensure seamless order fulfillment and post-purchase experiences.

identify opportunities to enhance customer satisfaction and share insights with the team.

contribute to building a customer community by encouraging testimonials and reviews.

key requirements:

excellent verbal and written communication skills.

a customer-first mindset with strong problem-solving skills.

ability to manage multiple tasks and handle pressure with a positive attitude.

tech-savvy with experience using crm tools, whatsapp business, or e-commerce platforms.

empathy, patience, and the ability to maintain a friendly tone in all customer interactions.
  • Experience

    1 - 2 Years

  • No. of Openings

    1

  • Education

    Bachelor of Hotel Management

  • Role

    Front Desk Manager

  • Industry Type

    Recruitment Consulting / Staffing Services

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Clumsy Bumsy

Clumsy Bumsy makes the healthiest & highest quality fresh food that you can buy for your cats.

Our food, bone broth and treats are made of fresh human-grade ingredients and has all the essential nutrients that your cat needs without any harmful preservatives, grains and fillers.

Its fresh, its super healthy and nutritious and its what your kiddos were meant to have.
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