Intellistay Hotels Pvt. Ltd

Andheri East, Mumbai

Hotel Housekeeper Job Responsibilities:Performs cleaning duties in all guest areas and back of house.Consistently offers professional, friendly, and engaging service.Ensures housekeeping departmental standards are followed.Responds timely to guests special requests for miscellaneous items like cribs, cots, extra towels, etc.Maintains inventory of necessary supplies.Reports necessary maintenance items.Follows departmental policies and procedures.Follows all safety and sanitation policiesAssists other departments when needed to ensure optimum service to guests.Performs additional duties as needed.Hotel Housekeeper Qualifications / Skills:Excellent communication and organizational skillsStrong interpersonal and problem-solving abilitiesHighly responsible & reliableAbility to work cohesively as part of a team

Hotel Front Desk Job Responsibilities:Welcome guests in a warm and friendly manner.Ascertains their lodging, purchasing needs.Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.Knows all essential aspects of our resort or hotel operations.Registers guests and manages the rooming chart.Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.Verifies credit acceptance by reviewing and recording drivers license number; and operating credit card authorization systems.Balances cash drawer by counting cash at beginning and end of work shift.Monitors lobby and check-in activity to determine room flow.Responds to guest inquiries and requests in a timely, friendly, and efficient manner.Provides pre-arrival support for guests arriving on packages.Facilitates correspondence with guests.Acts as the site liaison for the services and sales center.Works collaboratively with any resort associates and resources.Hotel Qualifications / Skills:Verbal CommunicationCustomer ServiceResolving ConflictTeamworkEnergy LevelThoroughnessProfessionalism