It Helpdesk jobs in Chennai - Ascendz HR Solutions

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  • Job View 126 Views
  • Applicants Less than 5 Applicants
  • 2021-03-18 2021-09-18

Job Description

We are looking for Freshers for IT Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone or email

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Requirements

Tech savvy with working knowledge of office automation products, databases and remote control

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and resolve basic technical issues

Freshers welcome

Industry

IT-Hardware & Networking / IT-Software / Software Services

Functional Area

IT Hardware – Networking

Number of Vacancy

4

Education

B.Tech/B.E


About Ascendz HR Solutions

Founded with the pure aim to continuously research and innovate new methods of recruitment to facilitate, Ascendz promises providing best quality solution at a short notice. As the name suggests, Ascendz will soon arise to become the premier and preferred provider of HR Consulting Services in India, encompassing industry best practices, continuous improvement and innovation. The organization has been conceptualized and spearheaded by a bunch of experienced, but young professionals with a clear support and mandate from handful of leading companies spread across several industries. Our innovative business model ensures the best professional team, a variety of recruitment services, sectoral specializations, competencies to cover mandates at any level across the industry verticals. We are focused on delivering complete quality solutions for organizational Human Resource needs.

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