Fitness Center Receptionist

For Life Fitness

Job Description- Fitness Center Receptionist

Responsible To: Fitness Center Manager

Job Purpose

The Receptionist plays a critical role in providing a first-class experience to members, prospective members & visitors. Together with other members of the team the receptionists will be the first point of contact for enquiries, complaints & questions.

Duties & Responsibilities

Provide exceptional customer service to all members, non-members & users of the faculty.

Enrolling new members & assisting current members with their queries.

Greeting members & users of the gym.

Converting Leads and prospective customers to members.

Checking in members and verifying memberships.

Providing information on classes & availability, handling questions.

Ensuring adequate stocks of information, packs & leaflets are available at reception for interested parties.

Taking transaction money for activities & accurately accounting of the same at the end of each shift.

Welcoming members & visitors to the gym & providing accurate information concerning programmes, classes & activities.

Creating an excellent first impression of the gym by providing warm welcome, tidy appearance & pleasant manner all the times

Handling telephone enquiries, recording messages from incoming and pitch, sales calls.

Recording and keeping clear & accurate records of all queries, complaints, lost property & repairs & ensuring the information is delegated and resolved.

Cashing up & banking at the end of each shift & ensuring that shift are balanced accurately completing relevant documentation.

Flexible enough to undertake other duties of similar professional nature.

Qualification:

Graduate from any stream.

Should be having basic knowledge of gym, gym equipment's, fitness related knowledge.

Communication skills have to be exceptional.

Additional Information:

Friendly & approachable with an outgoing personality.

Cooperative, positive & optimistic

Excellent customer service skills

Experience : 1 - 3 Years

No. of Openings : 3

Education : Any Bachelor Degree

Role : Receptionist

Industry Type : Wellness / Fitness / Sports / Beauty

Gender : [ Male / Female ]

Job Country : India