Fitness Center Receptionist

For Life Fitness

job description- fitness center receptionist

responsible to: fitness center manager

job purpose

the receptionist plays a critical role in providing a first-class experience to members, prospective members & visitors. together with other members of the team the receptionists will be the first point of contact for enquiries, complaints & questions.

duties & responsibilities

• provide exceptional customer service to all members, non-members & users of the faculty.

• enrolling new members & assisting current members with their queries.

• greeting members & users of the gym.

• converting leads and prospective customers to members.

• checking in members and verifying memberships.

• providing information on classes & availability, handling questions.

• ensuring adequate stocks of information, packs & leaflets are available at reception for interested parties.

• taking transaction money for activities & accurately accounting of the same at the end of each shift.

• welcoming members & visitors to the gym & providing accurate information concerning programmes, classes & activities.

• creating an excellent first impression of the gym by providing warm welcome, tidy appearance & pleasant manner all the times

• handling telephone enquiries, recording messages from incoming and pitch, sales calls.

• recording and keeping clear & accurate records of all queries, complaints, lost property & repairs & ensuring the information is delegated and resolved.

• cashing up & banking at the end of each shift & ensuring that shift are balanced accurately completing relevant documentation.

• flexible enough to undertake other duties of similar professional nature.

qualification:

• graduate from any stream.

• should be having basic knowledge of gym, gym equipment's, fitness related knowledge.

• communication skills have to be exceptional.

additional information:

• friendly & approachable with an outgoing personality.

• cooperative, positive & optimistic

• excellent customer service skills

• Experience

  1 - 3 Years

• No. of Openings

  3

• Education

  Any Bachelor Degree

• Role

  Receptionist

• Industry Type

  Wellness / Fitness / Sports / Beauty

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office