Field Executive

Forte Management Services

Job Description

Roles & Responsibilities

Visit Customer at the scheduled hours. Minimum of 10 customer visits a day.

Responsible for speaking to customers who are overdue on payments.

Understand the reason behind payment being overdue, also to understand if issues with

product or services, to help make the payment.

Respond efficiently and accurately to customers, explaining possible solutions, and

ensuring that customers feel supported and valued.

Engage in active listening with customers, confirming or clarifying information and

diffusing angry clients, as needed.

Effective Negotiation Skills.

Maintain clear records on customer Visits and Follow ups

Responsible to Trail updates

Utilize the given software, databases, scripts, and tools appropriately.

DRA certified

Adhere to all company policies and procedures.

Skills

Good Verbal communication

Collection etiquettes and skills

Listening and Data entry skills

Qualification: Under Graduates/ Graduates

Job Types: Full-time.

, Fuel allowance and Performance Incentives

Experience : 0 - 1 Years

No. of Openings : 99

Education : Higher Secondary, Diploma, Professional Degree, Any Bachelor Degree

Role : Field Executive

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India