Desktop Support Executive

ACS system solutions

provide telephone / remote /physical support l1 to go physically to customer location if required.

monitor tickets & escalations from the users/it support

baseline/configuration of desktops, laptop and servers per it guidelines

advanced & ti specific application installation & configuration

service pack, windows patching & virus signature management

windows 7 and windows 10 troubleshooting

laptop and desktops redeployments (include dban)

troubleshooting hardware & software related issues

client accessories configuration printer, fax, wireless devices, etc

data backup client support

dns, dhcp, ad, and email account management.

wlan & vpn two factor authentication setup and troubleshooting.

operational documentation & knowledge base maintenance

first line windows server support

sccm client troubleshooting

working with hardware vendors on fixing hardware issues

consult and escalate tickets to 2nd/3rd level support to find resolution.

order or buy computer systems and liaise with purchase and supplies department.

maintain computer peripheral devices like printers and resolve associated problems.

advanced & ti specific application installation & configuration

service pack, windows patching & virus signature management

knowledge of network security practices and anti-virus programs.

conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance.

maintain technical documentation as may be required.

• Experience

  1 - 5 Years

• No. of Openings

  2

• Education

  Higher Secondary, Secondary School

• Role

  Desktop Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office