Direct Channel- Life Insurance

KEY RESPONSIBILITIES:

ï‚· Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance

ï‚· Handling Centralized welcome calling Process.

ï‚· Reduction in Discrepancy ratio.

ï‚· WIP Management - GO actionable TAT, issuance TAT.

ï‚· Vendor Bill Management

ï‚· Manage Dashboards & Governance for field ops

ï‚· Field operation & HO coordination for field operation fulfillment support.

ï‚· Lead Employee engagement initiatives for CAT-ops

MEASURES OF SUCCESS:

 Paid to Applied Business ≥92%

ï‚· Ensure 100% welcoming calling on applied new business on time

ï‚· Minimize channel discrepancy ratio <5%

ï‚· Reduction in Business leakage <5 %

ï‚· Improvement in Employee engagement score

QUALIFICATION & EXPERIENCE

ï‚· Graduate in any discipline.

ï‚· 5-7 years of experience in New Business.

ï‚· Life insurance experience is preferred

KNOWLEDGE & SKILL

ï‚· Excellent Inter-personnel skills

ï‚· High internal customer centricity

ï‚· Relationship building

JOB DESCRIPTION

Job Title: Deputy Manager –Customer Advisory Team Band: 5B

Reporting To: Assistant

Vice President

Incumbent: Department:

Customer Advisory Team

Supervising: JD defined on: Location: Gurgaon

• Experience

  1 - 6 Years

• No. of Openings

  10

• Education

  Graduate (B.A, B.Arch, B.B.A, B.C.A, B.Com, B.Tech/B.E, B.Ed, B.Pharma, B.Sc)

• Role

  Deputy Manager

• Industry Type

  Insurance / Claims

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  campusConnect@pool-campus.com