key responsibilities:
maximize paid to applied business in coordination with issuance/underwriting team and finance
handling centralized welcome calling process.
reduction in discrepancy ratio.
wip management - go actionable tat, issuance tat.
vendor bill management
manage dashboards & governance for field ops
field operation & ho coordination for field operation fulfillment support.
lead employee engagement initiatives for cat-ops
measures of success:
paid to applied business ≥92%
ensure 100% welcoming calling on applied new business on time
minimize channel discrepancy ratio <5%
reduction in business leakage <5 %
improvement in employee engagement score
qualification & experience
graduate in any discipline.
5-7 years of experience in new business.
life insurance experience is preferred
knowledge & skill
excellent inter-personnel skills
high internal customer centricity
relationship building
job description
job title: deputy manager –customer advisory team band: 5b
reporting to: assistant
vice president
incumbent: department:
customer advisory team
supervising: jd defined on: location: gurgaon
Experience
1 - 6 Years
No. of Openings
10
Education
B.A, B.Arch, B.B.A, B.C.A, B.Com, B.E, B.Ed, B.Pharma, B.Sc, B.Tech
Role
Deputy Manager
Industry Type
Insurance / Claims
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
campusConnect@pool-campus.com