Customer Support – Voice & Non-voice

AB7 Solutions

job description for customer support executive (voice & non-voice)

job profile: customer support executive (voice & non-voice)

position: customer support – voice & non-voice process

location: bangalore

job mode: work from office

notice period: immediate joiners preferred

shifts: rotational shifts

compensation: ₹20,000–₹28,000 ctc

job description

we are seeking customer-oriented and proactive customer support executives for both voice and non-voice processes. this position requires excellent communication skills in english and hindi or a south indian language. the ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.

job responsibilities

handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.

provide timely and accurate support, address customer concerns, and ensure satisfaction.

communicate fluently in english and hindi or a south indian language to cater to a diverse customer base.

record and update customer interactions in the crm system accurately.

adhere to company policies, attendance, and quality standards while working in rotational shifts.

eligibility criteria

education: graduate in any discipline.

experience: minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).

skills: strong customer support skills, both verbal (voice) and written (email/chat/counselling).

languages: proficiency in english and hindi or a south indian language.

availability: immediate joiners preferred.

work schedule: 6 days a week, 1 day rotational off.

• Experience

  1 - 5 Years

• No. of Openings

  100

• Education

  Any Bachelor Degree

• Role

  Customer Support Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office