Customer Support – Voice & Non-voice

Job Description for Customer Support Executive (Voice & Non-Voice)

Job Profile: Customer Support Executive (Voice & Non-Voice)

Position: Customer Support – Voice & Non-Voice Process

Location: Bangalore

Job Mode: Work From Office

Notice Period: Immediate Joiners Preferred

Shifts: Rotational shifts

Compensation: ₹20,000–₹28,000 CTC

Job Description

We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.

Job Responsibilities

Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.

Provide timely and accurate support, address customer concerns, and ensure satisfaction.

Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.

Record and update customer interactions in the CRM system accurately.

Adhere to company policies, attendance, and quality standards while working in rotational shifts.

Eligibility Criteria

Education: Graduate in any discipline.

Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).

Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).

Languages: Proficiency in English and Hindi or a South Indian language.

Availability: Immediate joiners preferred.

Work Schedule: 6 days a week, 1 day rotational off.

• Experience

  1 - 5 Years

• No. of Openings

  100

• Education

  Graduate

• Role

  Customer Support Representative

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office