Customer Support Executive

Gamma Marine Pvt Ltd

2 - 4 Years
4 Openings
1.3 - 3.5 Lac/Yr
Face-to-Face interview
Navi Mumbai

Key Skills

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Job Description

CUSTOMER CARE EXECUTIVE

We are looking for a qualified Customer Support Executive to be a part of a team of representatives who will offer excellent customer sales, service & support.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer sales, service and management skills.

JOB PROFILE

 Conducting customer satisfaction surveys to understand what areas of the company's services need improvements

 Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

 Curating streamlined email and social media communication mediums for offers, updates and much more

 Dealing with customer issues and churning out an easy-to-follow solution

 Managing payment and delivery of customer orders

 Helping customers choose the right product for their requirements and budget

 Handling customer concerns and complaints in a timely manner

 Informing customers of upcoming promotions or deals

 Establishing a positive rapport with all clients and customers in person or via phone

 Forming reports based on customer satisfaction statistics and helping their team to develop new skills

 Fixing appointments based on the availability of customers and clients

 Interacting with customers to ensure they have a desirable and shareable experience.

 Strong phone contact handling skills and active listening

 Familiarity with CRM systems and practices.