Customer Support Executive

Gamma Marine Pvt Ltd

CUSTOMER CARE EXECUTIVE

We are looking for a qualified Customer Support Executive to be a part of a team of representatives who will offer excellent customer sales, service & support.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer sales, service and management skills.

JOB PROFILE

Conducting customer satisfaction surveys to understand what areas of the company's services need improvements

Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

Curating streamlined email and social media communication mediums for offers, updates and much more

Dealing with customer issues and churning out an easy-to-follow solution

Managing payment and delivery of customer orders

Helping customers choose the right product for their requirements and budget

Handling customer concerns and complaints in a timely manner

Informing customers of upcoming promotions or deals

Establishing a positive rapport with all clients and customers in person or via phone

Forming reports based on customer satisfaction statistics and helping their team to develop new skills

Fixing appointments based on the availability of customers and clients

Interacting with customers to ensure they have a desirable and shareable experience.

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices.

Experience : 2 - 4 Years

No. of Openings : 4

Education : Any Bachelor Degree

Role : CUSTOMER CARE EXECUTIVE

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India