Customer Support Executive

Probiz Management Services Pvt Ltd

Customer Support Executive Responsibility:-

1- Managing a team of representatives offering customer support.

2- Overseeing the customer service process.

3- Resolving customer complaints brought to your attention.

4- Creating policies and procedures.

5- Planning the training and standardization of service delivery.

6- Selecting and hiring new staff.

7- Monitoring the work of individual representatives and of the team.

8- Conducting quality assurance surveys with customers and providing feedback to the staff.

9- Possessing excellent product knowledge to enhance customer support.

Experience : 0 - 1 Years

No. of Openings : 20

Education : Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree, M.A, M.C.A, M.B.A/PGDM, M.Sc, M.Tech

Role : Customer Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India