Customer Support Executive jobs in Barhi Industrial Area (Sonipat) - Om Shiv Placement & Consultancy Services

Apply Now View All Jobs by this Recruiter

  • Job View 20 Views
  • Applicants Less than 5 Applicants
  • 2021-06-07 2021-12-07

Job Description

Responsibilities:

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

Assist in training junior Customer Support Representatives.

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

3

Qualification

Any Bachelor Degree


About Om Shiv Placement & Consultancy Services

We are specialize in Staffng Solution, HR Outsourcing, Career Resources and Training Companies.

Learn more...

read more
Apply Now

Similar Jobs



Career Insights For Your Growth