Walk-in For Urgent Requirement For Customer Support Executive

Thakur Job Consultant

**customer support executive - merapashu360, gurugram**

**responsibilities:**

1. **customer interaction:**

- handle inbound and outbound customer calls, emails, and chat inquiries.

- provide accurate information regarding products and services to customers.

2. **issue resolution:**

- resolve customer issues, complaints, or queries in a timely and effective manner.

- escalate unresolved issues to the appropriate departments as necessary.

3. **customer satisfaction:**

- ensure a high level of customer satisfaction by delivering prompt and courteous support.

- follow up on customer complaints to ensure complete resolution.

4. **data management:**

- maintain accurate records of customer interactions and update databases accordingly.

- document customer feedback to identify common issues and recommend improvements.

5. **product knowledge:**

- stay updated on merapashu360��s offerings to provide informed support.

- educate customers on new features and product updates.

6. **collaboration:**

- work closely with internal teams (sales, technical support, etc.) to ensure seamless service delivery.

- share customer insights and feedback with relevant teams to improve products/services.

**qualifications:**

- minimum 6 months of experience in customer support or a similar role.

- strong communication and problem-solving skills.

- ability to handle challenging situations with patience and empathy.

- proficient in using crm software and other customer support tools.

location: gurugram

• Experience

  0 - 4 Years

• No. of Openings

  6

• Education

  B.A, B.C.A, B.Com, B.Sc, B.Tech, Higher Secondary, M.A, M.Com, Any Bachelor Degree, Secondary School

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  Building no 104 , Phase IV, Udyog Vihar, Sector 18, Gurugram, Shahpur, Haryana 122022.