Looking For customer support executive

Navjyoti Global Solution Pvt Ltd

A customer service representative (CSR) in a business processing outsourcing (BPO) company helps customers with their issues. They may work in a call or contact center and may handle queries via email, chat, phone, or social media.

A CSR's responsibilities include:

Providing information about products and services

Taking orders

Responding to customer complaints

Answering questions

Resolving issues

Prioritizing customers' needs

Attracting potential customers

Suggesting information about other products and services

Opening customer accounts by recording account information

A BPO customer support executive's responsibilities include:

Ensuring the customer has a positive experience with the company

Fostering a healthy relationship between the client and the customer

Overseeing timely delivery and payment of sales orders

Handling all Voice and Non-Voice Processes in BPOs & Call centers

Call handling from customers and resolving the issues

Supporting the Query and do the needful

Reporting to the team lead

Proactive work to be done

Experience : 1 - 5 Years

No. of Openings : 5

Education : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree

Role : customer support executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India