Customer Support Executive

Miko

About the job:

Miko is looking for a Customer Support Executive who possesses excellent communication skills, a strong tech background, and a passion for providing outstanding customer support. As a Customer Support Executive, you will play a crucial role in ensuring our customers have a seamless experience with our Miko robots. You will be responsible for addressing customer inquiries, resolving technical issues, and going the extra mile to exceed customer expectations.

Responsibilities :

1. Communicate with current customers via chat, email, video calls, and phone to nurture and onboard with solving their queries.

2. Work with Technical, Logistics, and other departments to understand the best practices and guide the customer with the correct details.

3. Provide feedback and recommendations to the product team based on direct experience with current and potential customer's feedback.

4. Utilize, update and maintain the integrity of information in Miko's CRM system.

5. Help Customers with solving their technical problems with wifi, Bluetooth device, etc.

Requirements :

1. Strong Team player

2. Excellent written, spoken English communication skills

3. Must be graduate from any field (People from Engineering Background will be preferred)

4. 1- 3 Years of experience with Customer Support, Technical Support, Account Management

5. Should be flexible with US Shifts.

If you possess a strong technical background, coupled with a customer-centric approach and a knack for troubleshooting, we invite you to apply for the Customer Support Executive role at Miko.

Experience : 0 - 2 Years

No. of Openings : 5

Education : B.Sc, B.Tech/B.E, M.Sc, M.Tech

Role : Customer Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India