Customer Support Executive

Kor Beauty

0 - 2 Years
1 Openings
1.3 - 1.8 Lac/Yr
Face-to-Face interview
Ahmedabad

Key Skills

Customer Relationship Customer Support Customer Management Service Delivery

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Job Description

kor beauty is a premium skincare brand dedicated to delivering innovative, high-quality skincare products that promote natural beauty and skin health. as we prepare to introduce our brand to the indian market, we are looking for enthusiastic and customer-centric individuals to join our team in ahmedabad as customer support executives.

job description:

position overview:

kor beauty is seeking a passionate and empathetic customer support executive to be the face of our brand to our valued customers. in this role, you will play a critical part in ensuring our customers have a positive experience with our products and services. this position is perfect for individuals with 0-1 years of experience who are eager to be part of a premium skincare brand's entry into the indian market.

key responsibilities:

customer assistance: provide exceptional customer support through various channels, including phone, email, and live chat, addressing inquiries, concerns, and product-related questions.

order management: assist customers with order placement, tracking, cancellations, and returns. ensure accurate and timely order processing.

product knowledge: develop a deep understanding of kor beauty's skincare products to provide customers with accurate information and recommendations.

issue resolution: investigate and resolve customer complaints or issues promptly and professionally, striving for first-contact resolution.

feedback collection: collect and document customer feedback and insights to help improve our products and services.

upselling and cross-selling: identify opportunities to recommend additional products or complementary items to enhance the customer's skincare routine.

documentation: maintain detailed records of customer interactions, transactions, and inquiries for reporting and analysis purposes.