Customer Support Executive

AerX Labs

Job Description for Customer Support Executive

Responsibilities:

Maintain excellent customer satisfaction and review support tickets for appropriate resolution

Provide customer support through phone and chat

Work with other departments to resolve customer issues in a timely manner

Serve as a point of contact for customer support and complaints

Proactively identify, investigate, and resolve recurring customer support issues

Maintain appropriate documentation and records of customer interactions

Maintain appropriate files regarding each customer interaction

Proactively gather and utilize customer feedback and suggestions

Review customer satisfaction reports to ensure customers are satisfied with the support they receive

Contribute to the development of future customer support processes

Communicate effectively with peers and managers

Communicate to customers during outbound phone calls

Verifies customer requests are accurate and consistent

Requirements And Skills:

Bachelors degree in computer science or engineering

Excellent verbal and written communication, analytical and problem-solving skills

Strong customer service skills

Knowledge of Excel, Word, and PowerPoint

Experience : 1 - 2 Years

No. of Openings : 1

Education : B.C.A, B.Tech/B.E

Role : Customer Support Executive

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Female

Job Country : India