Customer Support Engineer

Vihawk Tech Solutions Pvt Ltd

support engineer will be responsible to monitor and maintain the surveillance

systems of the customer organization. he/she will install and configure surveillance systems, diagnose hardware/software faults and solve technical problems, either over the phone, remotely or face-to-face.

•install and configure surveillance cameras, video management software(vms), networking systems, storage etc,…;

•monitor and maintain surveillance systems and networks;

•set up users in vms, nvr etc;

• set up user profiles and privileges;

• troubleshoot system and network problems and diagnose and solve

hardware/software faults;

•replace parts as required;

•provide support, including procedural, documentation;

•follow diagrams and written instructions to repair a fault or set up a

system;

•run available surveillance applications to support systems and users;

•to raise a support ticket with partner oem’s;

•respond within agreed time limits to call-outs;

•work continuously on a task until completion (or referral to third parties,

if appropriate);

•prioritize and manage several open cases at one time;

• rapidly establish a good working relationship with other professionals in

order to make necessary repairs;

• test and evaluate new technology.

good analysis and troubleshooting skills

windows administration knowledge

linux knowledge would be preferred

active network knowledge

passive networking knowledge

6 days/week (2nd saturday holiday)

candidate can send resume on below mail id :

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  B.A, B.E, Any Bachelor Degree

• Role

  Customer Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office