Customer Support Engineer

Vihawk Tech Solutions Pvt Ltd

Support Engineer will be responsible to monitor and maintain the surveillance

systems of the customer organization. He/she will install and configure surveillance systems, diagnose hardware/software faults and solve technical problems, either over the phone, remotely or face-to-face.

Install and configure surveillance cameras, Video Management Software(VMS), Networking systems, Storage etc,;

Monitor and maintain surveillance systems and networks;

Set up users in VMS, NVR etc;

Set up user profiles and privileges;

Troubleshoot system and network problems and diagnose and solve

hardware/software faults;

Replace parts as required;

Provide support, including procedural, documentation;

Follow diagrams and written instructions to repair a fault or set up a

system;

Run available surveillance applications to support systems and users;

To raise a support ticket with partner OEMs;

Respond within agreed time limits to call-outs;

Work continuously on a task until completion (or referral to third parties,

if appropriate);

Prioritize and manage several open cases at one time;

Rapidly establish a good working relationship with other professionals in

order to make necessary repairs;

Test and evaluate new technology.

Good analysis and troubleshooting skills

Windows Administration knowledge

Linux Knowledge would be preferred

Active network knowledge

Passive Networking knowledge

6 days/week (2nd Saturday holiday)

Candidate can send resume on below mail ID :

Experience : 0 - 1 Years

No. of Openings : 5

Education : Any Bachelor Degree, B.A, B.Tech/B.E

Role : Customer Support Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Male

Job Country : India