Customer Success Manager Graduate Jobs in Delhi Ncr

Job Responsibilities: Drive all post-sales customer engagements to success Drive continuous improvement of customer experience Act as the first point of contact for support Build and expand a robust support team Consistently work on recording feedback via client surveys and make maximum use of feedback to bring changes Collaborate with internal partners in Sales, Marketing, Product, etc. Support revenue through cross-sell and up-sell activities Drive new business growth through referral activity and client advocacy Effectively manage the lifecycle of Customer Success Activities, from onboarding & and training to customer support Engage in maximum review of support operations via analytics, documentation, reports and metrics Effectively communicate review outcomes to strengthen the team and operations Attract and retain high potential individual contributors into team

The Customer Success Associate (CSA) is a high-energy strategy-focused customer advisor responsible for developing customer relationships that promote retention and loyalty. The CSA will define, develop and execute effective customer adoption and success strategies. The CSA is able to discuss and advise on core functionality & features of the software beyond the fundamentals, and the art of what is possible. The CSA helps customers realize business results by serving as the post-sale conduit for our customers, and also ensures that our engineering teams understand the in-depth feedback through the eyes of our customers.JOB RESPONSIBILITIES Own the complete customer life-cycle of onboarding, adoption, expansion, and renewal. Strive to continually drive faster time to value and improve overall customer satisfaction & reduce churn. Understand customers objectives and how they translate to outcomes. Develop new & improve existing new user guides & documentation of the product features & capabilities. Identify opportunities for up-sell and cross-sell. Bring intelligent product feedback and recommendations from customers back to Product & Tech teams. Conduct ongoing operational reviews and suggest process improvements.

Dear Candidates,Our Client is an ISO 9001:2000 certified Product based company. Looking for a Customer success Manager role.Post:- Customer Success ManagerVacancy: 4Experience: FresherCTC: 12 to 18k per monthLocation: DelhiNotice Period: Immediate Joining Qualification: B.Tech, MBA - PGDM in ITKey Skills:-B2B sales, Sales Attitude, Client Handling, Knowledge of IT products, Core skills 1.Thorough knowledge of (or eagerness to learn about) the companys products and their capabilities.2.Technical aptitude and the ability to understand and explain complex concepts in simple terms.3.Great interpersonal and relationship-building skills.4.Customer service experience and a customer-centric attitude.5.Knowledge of other languages is helpful if the company works internationally.6.Some B2B sales experience is often beneficial if the role involves upselling.7.You will have an owner mindset, with an ability and inclination to be hands on in all aspects of the role.8.Capacity to understand a clients business wants and needs.9.Ability to juggle priorities and thrive under pressure.10.Strong presentation, organisation and time management skills.11.Excellent oral and written communication.12.Excellent time management.13.Meticulous attention to detail.14.Experienced in working across various teams (sales, marketing, support, etc).Interested Candidates can share their Updated resume on the given mail, or can WhatsApp me.RegardsShivaniRecruitment OfficerSpace Consultant

Job Description:We are looking for an experienced Customer Success Manager who will take on the management of key client projects with the goal of coordinating the delivery of software integration projects on time, within budget and within scope. We expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. In this role, you should be an excellent communicator who's able to grasp their needs and brainstorm ways to fulfil them. No coding or sales required in this role