Customer Success Manager Graduate Experience Jobs in Delhi Ncr

Job Responsibilities: Drive all post-sales customer engagements to success Drive continuous improvement of customer experience Act as the first point of contact for support Build and expand a robust support team Consistently work on recording feedback via client surveys and make maximum use of feedback to bring changes Collaborate with internal partners in Sales, Marketing, Product, etc. Support revenue through cross-sell and up-sell activities Drive new business growth through referral activity and client advocacy Effectively manage the lifecycle of Customer Success Activities, from onboarding & and training to customer support Engage in maximum review of support operations via analytics, documentation, reports and metrics Effectively communicate review outcomes to strengthen the team and operations Attract and retain high potential individual contributors into team

Job Description:We are looking for an experienced Customer Success Manager who will take on the management of key client projects with the goal of coordinating the delivery of software integration projects on time, within budget and within scope. We expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. In this role, you should be an excellent communicator who's able to grasp their needs and brainstorm ways to fulfil them. No coding or sales required in this role