Customer Success Interview

Responsibilities

Answer calls / Emails/ Chat professionally to provide information about products, processes and services.

Handle customer and educator escalations.

Achieve best in class First-Time-Resolution rates and turnaround time for customer needs.

Willing to walk the extra mile to deliver customer delight and best in world customer satisfaction scores.

Maintain customer relationships, case histories and documentation

Leave customers and educators feeling supported and delighted after every interaction and in turn see the extent of your impact!

Desired Profile

You enjoy working with multiple cultures and beliefs, and to gender equity and inclusivity

You are comfortable working in a fast-paced, unconventional work environments

You nurture customer relationships and don't view them as transactional emails/calls.

You've an interest in education & kids.

You are a multitasker.

Open to rotational shifts and weekend work.

Strong empathy for customers and a solution seeker - find ways to address customer needs.

Attention to detail, good listening skills and comprehension skills.

Comfortable using technology like browsers, MS-Office, google sheets, email etc.

Excellent verbal & written communication skills and regional language proficiency

Looking for an Immediate joiner

• Experience

  0 - 2 Years

• No. of Openings

  5

• Education

  12th Pass

• Role

  Customer Care Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home