Tactopus

Bangalore, Karnataka

Responsibilities Answer calls / Emails/ Chat professionally to provide information about products, processes and services.Handle customer and educator escalations.Achieve best in class First-Time-Resolution rates and turnaround time for customer needs.Willing to walk the extra mile to deliver customer delight and best in world customer satisfaction scores.Maintain customer relationships, case histories and documentationLeave customers and educators feeling supported and delighted after every interaction and in turn see the extent of your impact!Desired ProfileYou enjoy working with multiple cultures and beliefs, and to gender equity and inclusivityYou are comfortable working in a fast-paced, unconventional work environmentsYou nurture customer relationships and don't view them as transactional emails/calls.You've an interest in education & kids.You are a multitasker.Open to rotational shifts and weekend work.Strong empathy for customers and a solution seeker - find ways to address customer needs.Attention to detail, good listening skills and comprehension skills.Comfortable using technology like browsers, MS-Office, google sheets, email etc.Excellent verbal & written communication skills and regional language proficiencyLooking for an Immediate joiner