Customer Service Representative

Role: Customer Service Representative – Voice Process

Role Designation: Senior Process Associates

Shifts: 24X7 environment and night shifts

Location: Mumbai and Thane

Experience: 1-3 Years

The Job Role and Responsibilities

The primary responsibilities of a Customer Service Executive would be:

• Manage large amounts of incoming calls

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts.

Competencies and Skills Required

• Proven customer support experience or experience as a client service representative

• Excellent communications skills

• Ability to listen and active problem-solving skills

•Good interpersonal skills

Required Education and Work Experience

• Full-time graduate or Undergraduate

Customer service experience in an international call center setting for a minimum of 12 months.

• Experience

  1 - 7 Years

• No. of Openings

  100

• Education

  12th Pass

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office