Ainyx Infotech Pvt. Ltd.

Thane, Maharashtra

Role: Customer Service Representative Voice ProcessRole Designation: Senior Process AssociatesShifts: 24X7 environment and night shiftsLocation: Mumbai and ThaneExperience: 1-3 YearsThe Job Role and ResponsibilitiesThe primary responsibilities of a Customer Service Executive would be: Manage large amounts of incoming calls Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts.Competencies and Skills Required Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem-solving skillsGood interpersonal skillsRequired Education and Work Experience Full-time graduate or UndergraduateCustomer service experience in an international call center setting for a minimum of 12 months.