Higher Secondary Freshers For Customer Service Representative

Altruist Technologies Pvt Ltd

0 - 5 Years
20 Openings
2.0 - 2.5 Lac/Yr
Posted 1 days ago
Face-to-Face interview
Navi Mumbai

Key Skills

Customer Relationship Outbound Calling Customer Service

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Job Description

We are looking for a Customer Care Executive to join our team Navir Consultants to handle customer calls, provide exceptional customer support and resolve queries .

Key Responsibilities :

-Manage incoming and outgoing calls in a professional manner.

-Respond to customer inquiries , complaints and concerns with a problem solving mindset.

-Log customer interactions and track follow-ups

-Offer timely and relevant solutions to resolve customer issues.

-Collaborate with team members to escalate and address more complex concerns.

-Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

ELIGIBILITY :

-Minimum HSC (12th pass) or Graduate in any discipline.

-Both freshers and experienced candidates are eligible.

-Males and Females both can apply.

-Good communication skills required