Responsibilities
• Respond to customer inquiries in a professional and timely manner
• Provide technical support for our products and services
• Troubleshoot and resolve customer issues
• Collaborate with other teams to provide excellent customer service
• Follow up with customers to ensure their issues have been resolved
• Maintain accurate and detailed records of customer interactions
• Continuously improve knowledge of our products and services
Requirements
• 1+ years experience in customer support or a related field
• Excellent communication skills, verbal and written
• Ability to multitask and prioritize responsibilities
• Strong problem-solving skills
• Familiarity with customer support software and systems
• Ability to work well in a team environment
• Positive and professional behaviour .