customer service (Female Only)

Eat Easy

Client Services - Job Description

Job Responsibilities:

Serves customers by providing product and service information and resolving product and service problems.

Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Contributes to team effort by accomplishing related results as needed.

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Ensuring a positive and professional client service experience.

Managing client inquiries via phone, email, online, or in person.

Directing client complaints or complex queries to relevant departments in a timely manner.

Providing clients with technical assistance on products and services.

Expediting serious issues to management toward prompt resolution.

Experience : 2 - 5 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : customer service

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India