Eat Easy

Mulund West, Mumbai

Travelling Sales Representative in Gujarat - Job Description1. Travels throughout assigned cities in gujarat to call on regular and prospective stores to get orders, and talks with store owners and sales representatives to take orders, feedback.2. Sets and achieves sales goals across the marked territories.3. Services existing stores, obtains orders, and establishes new stores by planning and organizing daily work schedules to call and visit existing and potential sales outlets.4. Collects and tracks payments due from retail stores.5. Displays or demonstrates product, using samples or catalog, and emphasizes salable features.6. Quotes prices and credit terms and prepares sales contracts for orders obtained.7. Estimates date of delivery to stores, based on knowledge of own firm's production and delivery schedules.8. Prepares reports of business transactions, keeps expense accounts and mileage logs.9. Works with inside sales representatives to keep account activities and literature up to date.10. Tracks stock levels in stores and updates as required.11. Develops and maintains relationships with purchasing personnel.12. Investigates and resolves customer problems with deliveries.13. Attends trade exhibitions as requested.14, Provide accurate information to retailers/ wholesalers (e.g. product features, pricing and after-sales services)15. Answers customers/ stores questions about products and service16. Ensure racks are fully stocked in each store17. Manage returns of merchandise as required18. Coordinate with the Retail Sales Representatives team to provide excellent customer service 19. Provide product feedback and retail store feedback to the management20. Keeps management informed by submitting daily reports, weekly work plans, and monthly analysis.

Client Services - Job DescriptionJob Responsibilities:Serves customers by providing product and service information and resolving product and service problems.Attracts potential customers by answering product and service questions and suggesting information about other products and services.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Contributes to team effort by accomplishing related results as needed.Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersEnsuring a positive and professional client service experience.Managing client inquiries via phone, email, online, or in person.Directing client complaints or complex queries to relevant departments in a timely manner.Providing clients with technical assistance on products and services.Expediting serious issues to management toward prompt resolution.