Customer Service
Unifox Global

Key Skills

Customer Relationship Customer Care Customer Support Telecalling Bpo Telesales

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Job Description

Managing a team of representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Creating policies and procedures.

Planning the training and standardization of service delivery.

Selecting and hiring new staff.

Monitoring the work of individual representatives and of the team.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Possessing excellent product knowledge to enhance customer support.

Maintaining a pleasant working environment for your team.

Experience : 0 - 3 Years

No. of Openings : 100

Education : Higher Secondary

Role : Customer Service Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India

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About Unifox Global

Empowered by US, a factor that connects us with our employees, clients and the society at large. We practice and imbibe ethos that always places US ahead of the curve. Headquartered in Mumbai and operating out of multiple delivery centers in India, we are one of India's most promising IT / ITeS player currently handling close to 3 million transactions per month across 4 continents. We are one of the very few call center company in India offering a diversified domain expertise.
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