Customer Service- Business Delivery

What the Role involves :

ï‚·Position holder will be an individual contributor

ï‚·Build and manage productive, professional relationships with clients using telephonic and/or video conversations

ï‚·Ensure clients are using and deriving benefit from IndiaMART

Ensure products/services in client’s e-catalog are accurately defined

ï‚·Prompt resolution of client complaints

ï‚·Assist the field sales team in achieving revenue and client retention targets by systematic follow up & time bound closures

ï‚·Daily 10-12 meaningful telephone/video calls with clients

Critical Skills of a Suitable Candidate :

ï‚·Client handling and application of Tele-sales techniques

ï‚·Active listening and understand the business contexts of clients

ï‚·Good Verbal and written communication

ï‚·Ability to work independently

You Can Apply if you have:

ï‚·70%+ marks in 10th and 12th

ï‚·B Tech / Graduate with minimum 1 years experience in inside sales or Customer handling, or Freshers with a Post Graduate Degree in Management

• Experience

  1 - 4 Years

• No. of Openings

  10

• Education

  Graduate

• Role

  Customer Service Executive

• Industry Type

  Telecom / ISP

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office