Customer Service Associate

Knotify

0 - 1 Years
100 Openings
2.0 - 3.0 Lac/Yr
Face-to-Face interview
Gurgaon

Key Skills

Communication Skills English Hindi Customer Support MS Word MS Excel Customer Handling Customer Service

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Job Description

· manage website orders and update into internal dashboard

· performing order conformations by contacting customers

· handling queries from all channels phone call, email and chat

· be able to communicate clearly & effectively in english & hindi in both written and verbal

· assigning orders on shipping portal periodically

· contacting courier partners for pick up and delivery issues,escalating and solving them on priority

· delivering daily insightful reports of orders

· maintaining inventory of the products

desired skills

· must have experience in working for e-commerce companies

· expertise with computer operations, ms excel, ms word, internet browsing

· excellent and fluent english written and oral communication skills

· analytical skill set would be a great asset.

job types: full-time, regular / permanent

schedule:

· rotational

education:

· higher secondary (required)

experience:

· total work: 1 year (required)

· customer service: 1 year (preferred)

language:

· english (required)

· hindi (required)