knotify

Gurgaon, Haryana

We are Hiring for Customer Care ExecutiveROLES AND Responsibilities: Calling active and budding clients, Inbound and Outbound process. Answering phones and explaining the product and services offered by the company. Regular following up with the customer. Contacting existing customers as well as prospective customers Maintaining the database of the customers on a regular basis. Obtaining customer information and other relevant data. Resolving queries and issues related to the products and services.Desired Candidate Profile Great interpersonal skills. Should be well versed in English and Hindi both. Strong organizational skills. Ability to work in a team or individually as and when required. Ability to manage and handle multiple tasks Outstanding problem-solving skills. Hard-working individual. Ability to handle pressure.Job Types: Full-time, Regular / Permanent, Rotational ShiftEducation:? Higher Secondary(12th Pass) (Preferred)Experience:? Call center: 1 year (Preferred)? Customer service: 1 year (Preferred)Language:? English (Preferred)? Hindi (Preferred)

We are Hiring for Call Center ExecutiveROLES AND Responsibilities: Calling active and budding clients, Inbound and Outbound process. Answering phones and explaining the product and services offered by the company. Regular following up with the customer. Contacting existing customers as well as prospective customers Maintaining the database of the customers on a regular basis. Obtaining customer information and other relevant data. Resolving queries and issues related to the products and services.Desired Candidate Profile Great interpersonal skills. Should be well versed in English and Hindi both. Strong organizational skills. Ability to work in a team or individually as and when required. Ability to manage and handle multiple tasks Outstanding problem-solving skills. Hard-working individual. Ability to handle pressure.Job Types: Full-time, Regular / Permanent, Rotational ShiftEducation:? Higher Secondary(12th Pass) (Preferred). Any Bachelor DegreeExperience:? Call center: 1 year (Preferred)? Customer service: 1 year (Preferred)Language:? English (Preferred)? Hindi (Preferred)

Designation: Customer Service AssociateQualification: HSC Passed and aboveProcess Type- Voice ( Sales )Experience- 6 months or above experience (Preferable)Qualification- Any Graduate/HSCJob Type: Full-timeRequirements:Should be ready to work for the Voice processClarity of speech and thought is expected with basic computer knowledge.Should previously have sales domain experienceReady for rotational shifts & rotational week offs.Immediate joiners Preferred.Must have a good command & fluency in English ,HindiJob DescriptionAnswer incoming calls from customers with inquiries on product orders Assist various departments in facilitating sales of all products in the company portfolioAnalyze customer issues and assist in resolving within the required timeframe Coordinate with customers and ensure appropriate questioning to identify issuesManage all customer inquiries and summarize to present to managementAdminister and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.Job Types: Full-time, Regular / Permanent/RotationalEducation:Higher Secondary(12th Pass) (Preferred)Experience:total work: 1 year (Preferred)Customer service: 1 year (Preferred)Language:English & Hindi(Preferred)

Designation: Customer Service AssociateQualification: HSC Passed and aboveProcess Type- Voice ( Sales )Experience- 6 months or above experience (Preferable)Qualification- Any Graduate/HSCJob Type: Full-timeRequirements:Should be ready to work for the Voice processClarity of speech and thought is expected with basic computer knowledge.Should previously have sales domain experienceReady for rotational shifts & rotational week offs.Immediate joiners Preferred.Must have a good command & fluency in English ,HindiJob DescriptionAnswer incoming calls from customers with inquiries on product ordersAssist various departments in facilitating sales of all products in the company portfolioAnalyze customer issues and assist in resolving within the required timeframeCoordinate with customers and ensure appropriate questioning to identify issuesManage all customer inquiries and summarize to present to managementAdminister and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.Job Types: Full-time, Regular / Permanent/RotationalEducation:Higher Secondary(12th Pass) (Preferred)Experience:total work: 1 year (Preferred)Customer service: 1 year (Preferred)Language:English & Hindi(Preferred)

Manage website orders and update into internal dashboard Performing order conformations by contacting customers Handling queries from all channels Phone call, Email and Chat Be able to communicate clearly & effectively in English & Hindi in both written and verbal Assigning orders on shipping portal periodically Contacting courier partners for Pick up and delivery issues,escalating and solving them on priority Delivering daily insightful reports of orders Maintaining inventory of the productsDesired Skills Must have experience in working for e-commerce companies Expertise with computer operations, MS Excel, MS Word, Internet browsing Excellent and fluent English written and oral communication skills Analytical skill set would be a great asset.Job Types: Full-time, Regular / PermanentSchedule: RotationalEducation: Higher Secondary (Required)Experience: total work: 1 year (Required) Customer service: 1 year (Preferred)Language: English (Required) Hindi (Required)