Customer Service Associate

Job Description:

• A full-time customer service representative who will be tasked to answer calls, interact with customers, handle their queries on calls and s of interested individuals and companies and perform other customer service duties.

The candidate must bring a proven ability to maintain confidentiality and secure sensitive information. He must demonstrate patience and understanding, ensure customer satisfaction, resolve customer complaints, and WOW the customers.

Work Experience:

• At least 2 years.

Office Time:

• Monday-Friday: 6:30 pm-3:30 am IST (9 am-6 pm EST).

• Saturday: 6:30pm-11:30 pm IST (9 am-2 pm EST).

Required Skills:

• Strong hold on the English language (verbal & written).

• Excellent verbal, written, and listening communication skills.

• Proficiency in MS Office & Google applications.

• Professionalism and strong work ethic.

• Adaptability to change & new technology.

Soft Skills:

• Adaptability.

• Great Interpersonal skills.

• Persuasion Skills.

• Thrives in a fast-paced environment.

• Critical thinking and problem-solving.

• Ability to multitask, prioritize, and manage time effectively.

• Strong attention to detail.

• Divergent thinking.

Note: Please mention all your roles and responsibilities related to customer service in your resume.

• Experience

  1 - 2 Years

• No. of Openings

  4

• Education

  Post Graduate (M.B.A/PGDM)

• Role

  Customer Service Associate

• Industry Type

  Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home