Customer Service Advisor

• Basic assessment of vehicles, including collision impact assessment.

• Knowing and implementing the manufacturers and dealership’s policies on car service - including interval recommendations, warranty & insurance, repair and maintenance details, oil changes, spare part details, costs and prices, timelines, etc.

• Booking appointments, taking inventory, conducting inspections, and sending out invoices.

• Coordinating with the manufacturers and other sources for spare parts & other requirements.

• Understanding of all technical documents related to the car.

• Making informed recommendations based on the customer’s needs and wants.

• Identifying & explaining to the customer what’s required, what has been done, how long it will take, and explanation of costs for the same.

• Excellent comprehension and communication skills, as well as the ability to think on their feet.

• Experience

  0 - 3 Years

• No. of Openings

  10

• Education

  Graduate (B.A, B.B.A, B.C.A, B.Com, B.Tech/B.E, Certificate/Diploma/Others)

• Role

  Customer Service Advisor

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office