Customer Retention Executive

Career Logic Staffing

0 - 6 Years
30 Openings
1.5-3.8 Lac/Yr
Hyderabad

Key Skills

Good English Communication Telecaller Telemarketer Telemarketing Executive Telemarketing Customer Care Associate Lead Generation Executive Business Development Executive Chat Support Executive

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Job Description

Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools.

� Contacts can be from customers and/or shoppers

� Responsible to save customers from deactivating the subscription of services & respond to other types of inquires

� Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards

� Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines

� Responsible to document customer transactions accurately in the appropriate systems

� Coordinate with the co-workers, lead persons and other departments as appropriate

Experience : 0 - 6 Years

No. of Openings : 30

Education : Higher Secondary, Any Bachelor Degree

Role : Customer Retention Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India