Customer Retention Executive jobs in Hyderabad - Career Logic Staffing

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  • Job View 72 Views
  • Applicants Less than 5 Applicants
  • 2021-06-02 2021-12-02

Job Description

Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools.

Contacts can be from customers and/or shoppers

Responsible to save customers from deactivating the subscription of services & respond to other types of inquires

Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards

Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines

Responsible to document customer transactions accurately in the appropriate systems

Coordinate with the co-workers, lead persons and other departments as appropriate

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

30

Qualification

Higher Secondary, Any Bachelor Degree


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