Customer Retention Executive 12th Pass Fresher Jobs in Hyderabad

Customer Relation Executive

Job Openings for 20 Telecalling Executive Jobs for Freshers in Madinaguda, Hyderabad, having Educational qualification of : Higher Secondary, Vocational Course, Professional Degree, B.A, B.C.A, B.Com with Good knowledge in Tellcalling, Customer Handling, Customer Relationship, Customer Retention, Customer Centric etc.

Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools. Contacts can be from customers and/or shoppers Responsible to save customers from deactivating the subscription of services & respond to other types of inquires Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines Responsible to document customer transactions accurately in the appropriate systems Coordinate with the co-workers, lead persons and other departments as appropriate